opulport Return & Refund Policy

Last Updated: July 16, 2026

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Overview

At opulport, your satisfaction guides everything we do. We take pride in the quality of our grocery selections and the reliability of our kitchenware, and we want you to feel confident each time you shop with us. Should a purchase fall short of your expectations, our team is ready to assist through a straightforward, honest, and equitable return and refund process.

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Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health requirements, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life goods) cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, beyond its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (valid photographic evidence required within 48 hours of delivery).

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale items (clearly identified as "Final Sale" at checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper customer storage, mishandling, or failure to observe product care instructions;
• Return requests submitted beyond the 30-day window without prior written authorization from opulport.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If the item is damaged or spoiled, please attach clear photographs of the problem and its packaging.
2. Receive RMA & Instructions: Our team will evaluate your request and provide a Return Merchandise Authorization (RMA) number together with return shipping instructions within 1 business day.
3. Pack Securely: Carefully place the item(s) in protective packaging. Mark your RMA number legibly on the outside of the shipping box (avoid writing directly on the original product packaging).
4. Ship Back: Hand the package to a carrier using a trackable shipping service, addressed to the return address included in your RMA email.

Note: Packages returned without a valid, pre-approved RMA number may face significant processing delays or be rejected upon arrival.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, it will be inspected within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days before the refunded amount appears on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from an opulport error (for example, a damaged or incorrect item was sent).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please include clear photographs of the affected items and the shipping package. We will promptly arrange a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of a refund, or how our return process works, please contact our support team directly:

• Official Business Name: opulport
• Customer Support Email: [email protected]
• Customer Support Phone: 14847885000
• Physical Business & Return Address: 3064 Lanze Ln, Allentown, PA 18103, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST